Terms & Conditions

Applicable from 27 August 2026 · Praycious Jewels Pvt Ltd

1. Orders and delivery

Every piece is prepared and quality-checked after order confirmation. Standard orders require a minimum of 7–10 working days for making and delivery. Customised, made-to-order or size-altered pieces may require 15–21 working days. Delivery timelines are estimates and can vary because of design approval, hallmarking, certification, payment confirmation, weekends, public holidays or courier delays. Delivery is made to the address provided at checkout and may require customer verification.

2. Product details and pricing

Product images are for representation and minor differences in colour, finish, weight and dimensions may occur because each piece is crafted individually. The price shown at checkout includes the applicable product charges and GST shown in the price breakdown. Gold and stone prices may change until the order is confirmed and payment is received. An order is confirmed only after successful payment or acceptance of a COD order by Praycious Jewels Pvt Ltd.

3. Natural diamond buyback and exchange

Eligible natural-diamond jewellery may be considered for buyback or exchange under the applicable Praycious Jewels Pvt Ltd policy and the terms printed on the invoice. The item must be accompanied by its original invoice and Praycious Jewels Guarantee Card, and must pass our quality and authenticity inspection. A diamond lab report may also be required where applicable. Final value is based on the prevailing valuation at the time of return and the verified condition, gold purity, net gold weight and natural-diamond value. Making charges, GST, discounts and any applicable deductions are not refundable unless expressly stated on the invoice. Buyback or exchange is not automatic and is subject to approval after inspection.

4. Lab-grown diamonds

Lab-grown diamond jewellery is sold with its applicable product details and Guarantee Card. Lab-grown diamonds and jewellery containing lab-grown diamonds are not eligible for buyback or exchange. This exclusion does not affect statutory rights for a manufacturing defect reported within the applicable warranty period.

5. Returns, exchanges and cancellations

Cancellation, return, resizing and exchange eligibility depends on the product type and whether the piece is customised or made to order. Customised, personalised, engraved, resized and made-to-order pieces cannot normally be cancelled, returned or exchanged after production begins. Eligible requests must be raised with customer support within the period stated on the invoice. The product must be unused, undamaged and returned with its invoice, Praycious Jewels Guarantee Card, applicable diamond lab report and original packaging with all accompanying items. Refunds, where approved, are processed after inspection to the original payment method, subject to applicable deductions.

6. Warranty, service and authenticity

Applicable gold hallmarking and diamond lab-report details, where available, are provided with the product. The Guarantee Card covers only the services and duration printed on it and does not cover normal wear, accidental damage, misuse, unauthorised repair, loss of stones, scratches, discolouration or damage caused by chemicals. Customers should retain the invoice, Praycious Jewels Guarantee Card, any applicable diamond lab report and packaging for warranty or service requests.

7. Payments and refunds

Payments are processed through the selected payment gateway. Praycious Jewels Pvt Ltd does not store card PINs, banking passwords or payment credentials. A refund, if approved, is initiated after the product or cancellation request is verified; the time taken for credit depends on the payment provider or bank. COD orders are subject to confirmation and delivery verification.

8. Customer information and communication

Name, phone number, email and delivery details are used for order processing, delivery, customer support, warranty and service communication. Information may be shared with payment, logistics and service partners only as required to fulfil the order or comply with law. Customers may contact Praycious Jewels Pvt Ltd to request support regarding their information.

9. Complaints and policy updates

For any concern about an order, product, payment or service, contact Praycious Jewels Pvt Ltd through the support details shown in the app and provide the order number and invoice details. The terms applicable to an order are the terms accepted at checkout and recorded with that order. Praycious Jewels Pvt Ltd may update future policies and will display the latest version in the app.