Returns, Refunds & Exchanges

Applicable from 27 August 2026 · Praycious Jewels Pvt Ltd

3. Natural diamond buyback and exchange

Eligible natural-diamond jewellery may be considered for buyback or exchange under the applicable Praycious Jewels Pvt Ltd policy and the terms printed on the invoice. The item must be accompanied by its original invoice and Praycious Jewels Guarantee Card, and must pass our quality and authenticity inspection. A diamond lab report may also be required where applicable. Final value is based on the prevailing valuation at the time of return and the verified condition, gold purity, net gold weight and natural-diamond value. Making charges, GST, discounts and any applicable deductions are not refundable unless expressly stated on the invoice. Buyback or exchange is not automatic and is subject to approval after inspection.

4. Lab-grown diamonds

Lab-grown diamond jewellery is sold with its applicable product details and Guarantee Card. Lab-grown diamonds and jewellery containing lab-grown diamonds are not eligible for buyback or exchange. This exclusion does not affect statutory rights for a manufacturing defect reported within the applicable warranty period.

5. Returns, exchanges and cancellations

Cancellation, return, resizing and exchange eligibility depends on the product type and whether the piece is customised or made to order. Customised, personalised, engraved, resized and made-to-order pieces cannot normally be cancelled, returned or exchanged after production begins. Eligible requests must be raised with customer support within the period stated on the invoice. The product must be unused, undamaged and returned with its invoice, Praycious Jewels Guarantee Card, applicable diamond lab report and original packaging with all accompanying items. Refunds, where approved, are processed after inspection to the original payment method, subject to applicable deductions.

6. Warranty, service and authenticity

Applicable gold hallmarking and diamond lab-report details, where available, are provided with the product. The Guarantee Card covers only the services and duration printed on it and does not cover normal wear, accidental damage, misuse, unauthorised repair, loss of stones, scratches, discolouration or damage caused by chemicals. Customers should retain the invoice, Praycious Jewels Guarantee Card, any applicable diamond lab report and packaging for warranty or service requests.

7. Payments and refunds

Payments are processed through the selected payment gateway. Praycious Jewels Pvt Ltd does not store card PINs, banking passwords or payment credentials. A refund, if approved, is initiated after the product or cancellation request is verified; the time taken for credit depends on the payment provider or bank. COD orders are subject to confirmation and delivery verification.