Terms & Conditions

Applicable from 13 October 2026 · Praycious Jewels Pvt Ltd

1. Orders and delivery

Every piece is customised and made to order. Making takes 15 to 21 days after final design approval and payment confirmation. Our atelier confirms the delivery or store collection date for your order. Shipping time is additional. Design changes, hallmarking, certification, public holidays and courier delays may extend the timeline. Delivery is made to the address provided at checkout and may require customer verification. For store pickup, please wait for confirmation that your piece is ready before visiting.

2. Product details and pricing

Product images are for representation and minor differences in colour, finish, weight and dimensions may occur because each piece is crafted individually. The price shown at checkout includes the applicable product charges and GST shown in the price breakdown. Gold and stone prices may change until the order is confirmed and payment is received. A paid order is confirmed after successful payment verification. Store pickup reservations and orders awaiting a final price require confirmation by our atelier before production; placing a reservation does not confirm payment.

3. Natural diamond buyback and exchange

Eligible natural-diamond jewellery may be considered for buyback or exchange under the applicable Praycious Jewels Pvt Ltd policy and the terms printed on the invoice. The item must be accompanied by its original invoice and Praycious Jewels Guarantee Card, and must pass our quality and authenticity inspection. A diamond lab report may also be required where applicable. Final value is based on the prevailing valuation at the time of return and the verified condition, gold purity, net gold weight and natural-diamond value. Making charges, GST, discounts and any applicable deductions are not refundable unless expressly stated on the invoice. Buyback or exchange is not automatic and is subject to approval after inspection.

4. Lab-grown diamonds

Lab-grown diamond jewellery is made to order and is sold with its applicable product details and Praycious Jewels Guarantee Card. It cannot be returned for a refund. For jewellery purchased from us, we buy back the gold at 100% of its value, calculated on the verified net gold weight and purity at our prevailing gold rate on the day of return. Lab-grown diamonds and colour gemstones carry no buyback or exchange value; instead, we can reset your stones into a new Praycious design, for which making charges and any additional gold or stones are charged. Making charges, GST and discounts are not refundable. This does not affect statutory rights for a manufacturing defect reported within the applicable warranty period.

5. Returns, exchanges and cancellations

Cancellation, return, resizing and exchange eligibility depends on the product type and whether the piece is customised or made to order. An order may be cancelled for a full refund at any time before production begins; production begins after final design approval and payment confirmation. Customised, personalised, engraved, resized and made-to-order pieces cannot be cancelled, returned or exchanged after production begins. Eligible requests must be raised with customer support within the period stated on the invoice. The product must be unused, undamaged and returned with its invoice, Praycious Jewels Guarantee Card, applicable diamond lab report and original packaging with all accompanying items. Refunds, where approved, are processed after inspection to the original payment method, subject to applicable deductions. If a piece arrives damaged, has a manufacturing defect, or differs from the design you approved, tell us within 7 days of delivery with photographs (an unboxing video helps). We will repair or remake it at no charge; if we can do neither, we refund the amount paid. For fancy-colour lab-grown diamonds and colour gemstones, a stone-weight variation of up to 0.10 ct from the design, disclosed when the order is placed, is not a defect.

6. Warranty, service and authenticity

Applicable gold hallmarking and diamond lab-report details, where available, are provided with the product. The Guarantee Card covers only the services and duration printed on it and does not cover normal wear, accidental damage, misuse, unauthorised repair, loss of stones, scratches, discolouration or damage caused by chemicals. Customers should retain the invoice, Praycious Jewels Guarantee Card, any applicable diamond lab report and packaging for warranty or service requests.

7. Payments and refunds

Payments are processed through the selected payment gateway. Praycious Jewels Pvt Ltd does not store card PINs, banking passwords or payment credentials. A refund, if approved, is initiated after the product or cancellation request is verified; the time taken for credit depends on the payment provider or bank. Store pickup reservations are reviewed by our atelier. Payment and design approval are required before production begins.

8. Customer information and communication

Name, phone number, email and delivery details are used for order processing, delivery, customer support, warranty and service communication. Order receipts and updates are sent by email; WhatsApp service messages are sent when you choose them. If you choose cart assistance, the items in your bag are shared with our atelier for order support. Information may be shared with payment, logistics and service partners only as required to fulfil the order or comply with law. Customers may contact Praycious Jewels Pvt Ltd to request support regarding their information.

9. Complaints and policy updates

For any concern about an order, product, payment or service, contact Praycious Jewels Pvt Ltd through the support details shown in the app and provide the order number and invoice details. The terms applicable to an order are the terms accepted at checkout and recorded with that order. Praycious Jewels Pvt Ltd may update future policies and will display the latest version in the app.